I want to read books on Mybymedia on different devices. Which ones can be used?
All of the most popular devices are compatible with our site. Mybymedia can be accessed on everything from smartphone and tablets, to eReaders, laptops and PCs regardless if your device is an Apple product or Android product. We’re also mobile friendly. This means you can access our content and enjoy your subscription wherever you are—even on the go!
What web browsers support Mybymedia?
All of the leading web browsers and mainstream devices are compatible with our site. These specifically include the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when you use them with operating systems that include Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
I’m wondering how to fix my book—it seems broken.
Our support staff can help you with this. Contact them and let them know the device that you are using, the operating system you are on and which book you are trying to read. They will then help you fix the problem so you can dive back into your book.
Who can help me if I have other technical issues?
Our support team is here to help if you have other technical issues or questions. Simply use our contact form to tell them what problems you are experiencing. They will look in to the matter and respond to your inquiry.
I’m having problems accessing my book, what can I do?
You will need to download the program first, Adobe Digital Editions. This program is required to be able to read from our library. Here download is where you can download it.
The content I am attempting to use is not working right now. How do I fix it?
Contact our support staff if you have any kind of content issues with our site. They will ask you what content you are accessing and the device you are using. They will also ask you to describe the issues in detail. Once they have this information, they will resolve the matter for you.
Will I receive an email confirmation if I cancel my membership?
Yes, a successful membership cancellation will result in a confirmation email being sent to the email address that was used to set up the account. If you do not see this confirmation, please contact a support representative to follow up. This way, we can prevent further billing.
I’d like to contact a live representative. How do I do this?
I am still being billed after canceling my membership. Is this supposed to happen?
No, once you have cancelled your membership, you should receive a confirmation email and no longer be billed. You will still be able to access your membership for the remainder of your subscription term, however, if you do receive a bill in error, contact us. Get in touch with our customer service department, and we will look into the matter for you.
Do you have a cancellation policy? If so, what is it?
Our cancellation policy states that you may cancel your membership at any time. After cancellation of your membership, however, you will still retain access to your account until the term for which you have paid expires. No further charges will be billed to you after that.
How will I know if I’m eligible to receive a refund?
To know if you are eligible for a refund, please see the criteria as follows:
- You may be eligible for a refund if you were a subject of fraudulent activity, if you were billed mistakenly, or if you experienced technical difficulties.
- You may also be eligible for a refund if you did not receive the desired experience you anticipated from our website.
How should I expect your charges to show on my bank statement?
You should expect charges from Mybymedia to appear as “mybymedia.com 8772520280”. Do you have any questions about billing? Contact support.
Can I expect new content to be added? If so, how often?
You can expect new content to be added on a daily basis. We work diligently to ensure you have a complete library at your fingertips.